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CIOs see real-time communication tools replacing email

According to a recent survey from Robert Half Technologies, More than half (54 percent) of chief information officers (CIOs) interviewed recently said real-time workplace communication tools will surpass traditional email in popularity within the next five years.  At Ozmosis, we see this shift already taking place with early adopters spread across the healthcare industry.

Robert Half Technology also outlines three benefits a transition to real-time tools could have on the workplace:

• Speed. Instant messaging (IM) allows employees to have conversations at the click of a button, without opening emails or waiting for responses. IM also enables employees in different locations to have real-time conversations, thus resolving issues more quickly.

• Convenience. Many programs include a host of features like IM, microblogging, forums, and document collaboration and management. This eliminates the need to switch between separate programs to communicate. Not only does this have the potential to improve efficiency, but it can increase collaboration on projects and reduce the need for meetings.  

• The social aspect. Enterprise social networking sites, such as Yammer or Chatter, are useful for collaboration and sharing ideas and best practices within the company. This technology also has the potential to foster teamwork and camaraderie among employees.

While many hospital systems and life science firms have used instant messaging for years, the convenience and speed of new real-time collaboration tools like Jive, Yammer, Chatter and OzmosisESP are now being utilized to improve productivity around specific clinical and administrative processes.